Legal

Terms & Conditions

Effective Date: 16 April 2026

Last Reviewed: August 2026

These Terms and Conditions (“Terms”) govern your use of the Musician Gallery platform (musiciangallery.co.nz), operated by Musician Gallery Limited (“Musician Gallery”, “we”, “us”, or “our”), a company registered in New Zealand.

By submitting an application, making a Booking, or otherwise using the platform in any way, you agree to be bound by these Terms. Please read them carefully. If you do not agree, you must not use the platform.

1. Definitions

Platform means the Musician Gallery website at musiciangallery.co.nz and any associated applications or services.
User means any person who accesses or uses the Platform, including Musicians and Clients.
Musician means any individual registered on the Platform to offer music services, as a Teacher, an Event Musician, or both.
Teacher means a Musician who has completed police vetting and is listed on the Platform to offer music lessons.
Event Musician means a Musician listed on the Platform to offer one-off entertainment or event bookings. Vetting is not required for this category alone, though a Musician also listed as a Teacher will have completed it as part of that listing.
Client means any individual or organisation that uses the Platform to find and book a Musician.
Booking means a confirmed arrangement between a Client and a Musician made through the Platform.
Platform Fee means the 10% fee added to the Client’s total at checkout, on top of the Musician’s stated rate. The Platform Fee is retained by Musician Gallery; the Musician receives their full stated rate.

2. Nature of the Platform

Musician Gallery operates as an online marketplace and is a connector only. We provide the technology to enable Musicians and Clients to find each other, communicate, and transact.

Musician Gallery is a connecting platform only. We are not a party to any agreement between musicians and clients, and we are not the employer of any musician listed on the platform.

Musician Gallery is not a party to any contract or arrangement between a Musician and a Client.
Musician Gallery does not employ, engage, or supervise Musicians in any way.
Musicians are independent contractors responsible for their own tax obligations, insurance, and professional conduct.
Musician Gallery does not guarantee the quality, suitability, or availability of any Musician listed on the Platform.
Musician Gallery does not guarantee that the Platform will be continuously available or free from errors.

3. Eligibility and Platform Access

3.1 Eligibility

You must be at least 16 years of age to use the Platform. By submitting an application or making a Booking, you confirm that the information you provide is accurate, complete, and up to date.

3.2 Platform Access

Musician Gallery reserves the right to suspend or remove access to the Platform at our sole discretion, including where these Terms have been breached.

3.3 One Profile Per Musician

Each musician may hold only one active profile on the Platform. Creating duplicate applications may result in all associated profiles being removed.

4. Terms Specific to Musicians

This section applies to all Musicians registered on the Platform, including Teachers, Event Musicians, and those listed as both.

4.1 Profile Accuracy

You must ensure your profile accurately represents your skills, experience, instruments, and availability.
Profile photos must be a genuine, appropriate representation of you as a musician or teacher.
Musician Gallery reserves the right to reject or remove profiles that do not meet our standards, including photo requirements.
By submitting your application, you give Musician Gallery permission to make minor edits to your biography, and to decline or request a replacement for a submitted photo, to keep profiles consistent before they go live.
Profiles do not go live until reviewed and approved by Musician Gallery.

4.2 Police Vetting for Teachers

To be listed as a Teacher, you must complete and pass a NZ Police Vetting Check, arranged and paid for by you directly through CVCheck, an approved third-party vetting provider.
Musician Gallery reviews the certificate provided by CVCheck but does not conduct independent background checks and is not involved in the vetting process itself.
The cost of the vetting check is your responsibility and is not reimbursed by Musician Gallery.
Your vetting result reflects your status at the time of vetting. You are responsible for notifying Musician Gallery of any changes in your circumstances that may affect your suitability to work with children or vulnerable people.
Musician Gallery reserves the right to remove a Teacher from the Platform at any time if we have reason to believe they no longer meet the vetting standard.

4.3 Tax Obligations

To receive payouts, you must connect a Stripe account through the Platform. Musician Gallery does not collect your IRD number, does not withhold any tax from your payouts, and does not remit anything to Inland Revenue on your behalf.
As an independent contractor, you are solely responsible for your own income tax, including any provisional tax payments and your end-of-year return.
If your annual income from the Platform exceeds NZD $60,000, you must register for GST and notify Musician Gallery accordingly.

4.4 Off-Platform Transactions

All payments for Bookings made through Musician Gallery must be processed through the Platform.
Soliciting or accepting payment from Clients outside the Platform for services arranged through Musician Gallery is a breach of these Terms and may result in immediate removal from the Platform.

4.5 Conduct and Professionalism

You must conduct yourself professionally in all interactions with Clients arranged through the Platform.
You must honour confirmed Bookings. Repeated cancellations may result in suspension or removal from the Platform.
You must not use the Platform to contact Clients for purposes unrelated to their Booking.

5. Terms Specific to Clients

This section applies to all Clients booking Musicians through the Platform.

5.1 Booking and Payment

All Bookings must be made and paid for through the Platform. You must not arrange payment directly with a Musician for services found through Musician Gallery.
By confirming a Booking, you agree to pay the Musician’s stated rate plus the applicable Platform Fee.
Payment is processed securely through Stripe, by card, including Apple Pay and Google Pay where available on your device. This costs you nothing extra.
If your business requires a formal invoice, contact us at contact@musiciangallery.co.nz.
For Event Bookings, a deposit of 25% of the total fee is payable at the time of booking, to secure the date, and is not refundable. The remaining balance is requested around 45 days before the event and is due 30 days before the event. Where a Booking is confirmed within 30 days of the event, the full amount is payable at the time of booking, in one payment.
For Lesson Bookings, a single lesson is paid for in full at the time of booking. Where a set number of lessons is booked together as a term, the full amount is paid upfront, in one payment, at the time of booking.
For Event Bookings that go ahead, funds are held by Musician Gallery until after the event has taken place, then released to the Musician. Where a deposit is forfeited under a cancellation, it is released to the Musician following the cancellation rather than the original event date. For a Term Pack, funds are released to the Musician gradually across the agreed booking window. For a Lesson Pack, funds are released to the Musician per lesson, as each one is marked delivered.

5.2 Cancellations and Refunds

This is Musician Gallery’s Standard Cancellation Policy and applies to every Booking by default. Musician Gallery may approve an established Musician to set their own cancellation terms instead. Where this applies, those terms are shown clearly before payment, and you must separately and explicitly agree to them. Simply proceeding to pay is not treated as agreement.

Events

Cancelling 30 or more days before the event: the deposit only is forfeited, and any balance already paid is refunded in full.
Cancelling fewer than 30 days before the event: the full amount is payable, with no refund.
Changing the date of a Booking is treated as cancelling the original Booking and making a new one, unless the Musician agrees otherwise.
Where a Musician needs to cancel, they must notify Musician Gallery and the Client as soon as possible. Musician Gallery will try to find a replacement Musician of an equivalent standard, at no extra cost to the Client. Where no replacement can be found, the Client receives a full refund. Where a Musician fails to attend a confirmed Booking without notice, the Client receives a full refund and the Musician is permanently removed from the Platform.
Where illness, extreme weather, or another circumstance genuinely beyond either party’s control means a Booking cannot go ahead, the Musician and Client will first try to agree a new date. Where that is not possible, the deposit is not refunded, and any balance already paid is refunded.

Lessons

A single lesson, or a lesson within a Term Pack or Lesson Pack, may be cancelled or rescheduled without charge with at least 24 hours’ notice. With less notice, or if the lesson is not attended, it is charged in full.
Where a Term Pack Booking is cancelled partway through, the portion of the payment not yet released to the Musician may be refunded, at Musician Gallery’s reasonable discretion.
Where a Lesson Pack Booking is cancelled partway through, any lessons not yet marked as delivered are refunded in full, less the Musician Gallery Platform Fee on those lessons.
Where a Musician is unable to make a single Lesson Booking, the Client receives a full refund.
Where a Musician cancels a lesson within a Term Pack or Lesson Pack, they will offer the Client or student a makeup lesson or a credit toward a future lesson, at no charge.

Musician Gallery Platform Fees are non-refundable.

5.3 Police Vetting, Important Notice

Police vetting applies to Teachers only, including Musicians listed as both a Teacher and an Event Musician. Musicians listed purely as Event Musicians are not police vetted. It is your responsibility to understand which category a Musician is listed under before making a Booking. Musician Gallery makes no representation about the character or suitability of Event Musicians beyond their self-provided profile information.

For Teachers, the police vetting badge indicates that an NZ Police Vetting Check was completed at a point in time via CVCheck, an approved third-party provider. Musician Gallery is not liable for any conduct by a vetted Teacher that occurs after their vetting date.

5.4 Booking Confirmation

A Booking is confirmed once the Musician accepts your request and quotes a rate. You will then be sent a secure payment link.
Payment is processed immediately once you pay via that link. It is then held securely by Musician Gallery and released to the Musician as set out in Section 5.1.
If you have a concern about a Booking, contact us at contact@musiciangallery.co.nz as soon as possible. See Section 7 for our dispute process.

6. Platform Fees

Musician Gallery charges a Platform Fee on each Booking. Fees are charged to the Client on top of the Musician’s stated rate, as follows:

Booking Type	Platform Fee	Notes
All Bookings (lessons and gigs)	10%	Per Booking, added to the Client’s total

Musician Gallery is not currently registered for GST. Platform Fees do not include GST. A Musician’s stated rate is either NIL GST or GST inclusive, depending on the Musician’s own GST registration status. Musician Gallery reserves the right to update the fee structure with reasonable notice to Users.

7. Disputes

7.1 Raising a Dispute

If you have a concern about a Booking, you must raise it with us at contact@musiciangallery.co.nz within 5 business days of the lesson occurring (or failing to occur), or of the event date. Disputes raised outside this timeframe may not be eligible for review. Please include your Booking reference and a description of the issue.

7.2 Resolution Process

Musician Gallery will acknowledge your dispute within 5 business days.
We will review the evidence provided by both parties.
Musician Gallery’s decision on any resulting refund is final.
We aim to resolve all disputes within 20 business days of receiving complete information from both parties.

7.3 Limitation of Liability

Musician Gallery acts as a neutral facilitator in disputes. We are not liable for:

The quality or outcome of any music lesson or performance
Loss or damage arising from a Musician’s conduct before, during, or after a Booking
Any direct, indirect, or consequential loss arising from your use of the Platform

To the maximum extent permitted by law, Musician Gallery’s total liability to any User shall not exceed the total Platform Fees paid by that User in the three months preceding the claim.

8. Prohibited Conduct

Users must not:

Provide false, misleading, or inaccurate information at any time
Arrange or accept payment for Bookings outside the Platform
Use the Platform to solicit or recruit Musicians for a competing service
Harass, threaten, or abuse other Users
Post or transmit any content that is unlawful, offensive, or defamatory
Attempt to circumvent, disable, or interfere with the security features of the Platform
Submit duplicate applications or impersonate another person or organisation

Breach of any of the above may result in immediate suspension or permanent removal from the Platform, at Musician Gallery’s sole discretion.

9. Intellectual Property

All content on the Platform created by Musician Gallery, including the name, logo, design, and written content, is owned by Musician Gallery Limited and may not be reproduced without written permission.
By uploading content to the Platform (including profile photos, biographies, and audio or video samples), you give Musician Gallery permission to display and use that content solely for the purpose of running and promoting the Platform.
You confirm that any content you upload is your own or that you have the right to use it, and that it does not infringe the intellectual property rights of any third party.

10. Privacy

Your privacy matters to us. The collection and use of your personal information is governed by our Privacy Policy. By using the Platform, you agree to the terms of our Privacy Policy.

11. Changes to These Terms

Musician Gallery may update these Terms from time to time. When we do, we will update the effective date at the top of this document. Where changes are material, we will make reasonable efforts to notify Users directly, but do not guarantee individual notice.

Continued use of the Platform after updated Terms take effect constitutes your acceptance of the new Terms. If you do not agree with updated Terms, you must stop using the Platform. You may request removal of your profile and data at any time (see our Privacy Policy).

12. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the New Zealand courts.

Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

13. Contact Us

If you have any questions about these Terms, please contact us:

Email: contact@musiciangallery.co.nz
Website: musiciangallery.co.nz

Musician Gallery Limited · Registered in New Zealand · musiciangallery.co.nz